How likely is emotional intelligence to support newly-qualified social workers to effectively manage stress in the workplace

Vrublevskaya, Tanya (2010) How likely is emotional intelligence to support newly-qualified social workers to effectively manage stress in the workplace. BSc dissertation, University of Portsmouth.

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    This study is a literature review that investigates how emotional intelligence (EI) could be applied to occupational stress within the social work field. The writer intends to explore whether EI skills are likely to support social workers, in particular newly qualified social work practitioners, to effectively manage stress in the workplace. Social work is one of the most psychologically demanding jobs, which involves a high potential for stress. There are various work-related stressors that can contribute towards practitioners experiencing high levels of stress. Stress can have a significant detrimental effect on workers, resulting in them developing various physical, emotional and mental disorders. All these factors can negatively affect social workers’ ability to function efficiently and effectively support clients to resolve their difficulties. Newly qualified social workers appear to be especially vulnerable, since they often feel unprepared to deal effectively with occupational demands. To ascertain what strategies could equip practitioners to effectively cope with stress, this literature review explores different models of stress, sources of occupational stress in social work, stress outcomesm, types of coping with stress, the EI models and skills, the effects of EI on occupational stress, and the relationship between EI and individuals’ coping mechanisms. The main finding of this study is that EI is likely to provide social workers with effective ways to cope with occupational stress. The main recommendation concluded from this study is the incorporation of emotion and stress management skills training into the social work education curriculum and/or training at work.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Science > School of Health Sciences and Social Work
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:15

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