Job satisfaction of Metropolitan Police Service community officers with particular focus on Police Community Support Officers (PCSOs)

Elliott, Caroline (2009) Job satisfaction of Metropolitan Police Service community officers with particular focus on Police Community Support Officers (PCSOs). MSc dissertation, University of Portsmouth.

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    Abstract

    A pen and paper survey was administered to community officers on Safer Neighbourhood Teams (SNTs) on the London Boroughs of Bromley and Hackney to evaluate levels of job satisfaction. Levels of satisfaction were compared between Police Constables (PCs) and Police Community Support Officers (PCSOs) and also for Bromley and Hackney officers. Free-response questions were used to gain qualitative data on aspects of community work which contribute to job satisfaction for community officers and the reasons for retention of PCSOs within the Metropolitan Police Service (MPS). The survey was split into four areas; working conditions, personal development and recognition, supervision and working relationships. Results showed that respondents were younger, had less service and were less ethnically diverse than the MPS workforce as a whole. Officers were generally satisfied in their roles but several areas of concern were highlighted: the amount of paperwork, poor relationships between Senior Management Teams (SMTs) and SNT officers and lack of powers and career development for PCSOs. Recommendations are made for resolution of concerns about paperwork and relationships between SMTs and SNTs on a local level. Issues surrounding PCSO powers are discussed with reference to national processes and the stance of the Police Federation.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:15
    URI: http://eprints.port.ac.uk/id/eprint/756

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