An evaluation of the computer-mediated tools at Portsmouth University

Degroote, Josee (2009) An evaluation of the computer-mediated tools at Portsmouth University. MA dissertation, University of Portsmouth.

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    The impact of computer-mediated communication (CMC) tools, such as email, on human interactions has largely been discussed over the last two decades. However, little has been said about their effectiveness as communication devices in organizational settings. This dissertation, which looked at the computer-mediated tools at Portsmouth University, intended to evaluate some of these CMC systems in relation with their purposes. In other words, this dissertation looked at the use and perception of the students at Portsmouth University regarding some of the computer-mediated tools in place in that institution in order to investigate whether they were effective or not and give possible recommendations. The literature on computer-mediated communication was reviewed. Two methods of data collection were employed. Questionnaires were distributed to the students at Portsmouth University and also at Southampton University for a comparative study, and members of staff at the University of Portsmouth were interviewed. In conclusion, this study has demonstrated that the computer-mediated tools analyzed were not always used or perceived in a good way by its users and thus were not fulfilling their purposes. Many reasons involving interface factors were found but organizational issues such as a lack of training predominated.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > School of Languages and Area Studies
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:15

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