A critical investigation into the role of the business analyst in the systems lifecycle focusing on ASK and Rolls-Royce Ltd.

Simms, Katie (2009) A critical investigation into the role of the business analyst in the systems lifecycle focusing on ASK and Rolls-Royce Ltd. BSc dissertation, University of Portsmouth.

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    Abstract

    The information available to organisations is doubling every year (Turban, 2007). As a result, organisations are increasingly developing more sophisticated information systems and the role of the business analyst is becoming a key player in the system development lifecycle. This study investigates the term "business analyst" in the information systems context by examining profoundly interrelated key areas they are associated with, namely human computer interaction (HCI), change management, identifying with system "users" and the criteria for measuring system success (see rich picture, Appendix C). The role of the business analyst is diverse and needs clarification. This study attempts to gain a deeper understanding of the role from different elements of fieldwork. Firstly, a critical investigation was carried out involving business analysts at Rolls-Royce Ltd. The Rolls-Royce field work indicated that the role of the business analyst is a bridge between the "techies" and the "users" and that one of the greatest challenges is leveraging expectations with the organisation's objectives. Secondly, to get an understanding of the business analyst role in the systems lifecycle, the University Academic Skills Unit (ASK) at the University of Portsmouth participated in fieldwork. The ASK results indicated that if users are acknowledged and involved in the planning of a new system they are more likely to adapt to change, understand and be satisfied with the end result. Moreover, business analysts can have a direct influence on information system success if they have a prominent part in system development. The business analyst role is vital in the battle for overcoming information silos and gaining user acceptance of information systems projects. Demand for business analysts is likely to increase as a result of their ability to decipher superfluous information. The business analyst role is people oriented in that it requires good knowledge of the users involved in the project. This study concludes that the role should be redefined to embed "people" in the core job description and the strategy should be a holistic and iterative approach in the development of information systems. The contemporary role of the business analyst is an advocate and authentic voice for misnamed "users" in the growing challenges of IT jargon and technocracy. As such, the business analyst is an important asset in the systems lifecycle.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Computing
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:15
    URI: http://eprints.port.ac.uk/id/eprint/682

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