Perceptions of organisational citizenship behaviours and their links with performance evaluation and gender at a UK-based directory publishing company.

Robinson, Sinead (2007) Perceptions of organisational citizenship behaviours and their links with performance evaluation and gender at a UK-based directory publishing company. MSc dissertation, University of Portsmouth.

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    Abstract

    This study investigates perceptions of organisational citizenship behaviours (OCBs) at a UK based directory publisher. Specifically the research focuses on office sales managers perceptions of the organisational citizenship behaviours of their subordinate sales managers (first line managers) and the impact of these perceptions on performance evaluation in the annual appraisal. The role of gender in performance evaluation is also explored. 11 office sales managers and 42 first line managers were surveyed and responses were analysed to put 2 hypotheses to the test. Firstly, it was hypothesised that perceptions of OCBs would be rated lower for female sales managers than for male sales managers (H1). Secondly, it was hypothesised that perceptions of OCBs would have a greater impact on the evaluation of performance than actual target achievement (H2). Using a positivist approach and factor analysis to test the data, there was strong support for H2 and the implications are discussed along with recommendations for further research. There was not enough data to adequately test H1 as only a small number of ratings were returned for female sales managers. However, the evidence that did exist did not support this hypothesis. The implications for the company and recommendations for further research are discussed. Limitations of this research are also discussed.

    Item Type: Dissertation
    Departments/Research Groups: Portsmouth Business School > Organisational Studies and Human Resources Management
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:14
    URI: http://eprints.port.ac.uk/id/eprint/610

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