Setting new standards of luxury: the practicalities of adapting the top-end sector of hospitality to sustainable tourism

Fulsunge, Sonia (2011) Setting new standards of luxury: the practicalities of adapting the top-end sector of hospitality to sustainable tourism. MSc dissertation, University of Portsmouth.

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    Against the threats of global warming and the late awareness of biodiversity depletion, there has been for the past decades a clear and proven movement towards sustainability in tourism. Hospitality is a business sector that is also embracing the principles of sustainability, including some ultra- luxury hotels.

    The research has studied the meaning of luxury in the hospitality field to provide insight on the values and attributes it relies on as well as on the new luxury trends that appear to support sustainability, which has enabled the establishment of a definition of a luxury hotel and a concept map of luxury hospitality.

    The eco-hotels attributes have been studied too in order to provide a definition and a concept map of an eco-hotel, and a thorough analysis of the confrontation between sustainability criteria and luxury criteria was made.

    Finally, the research has used questionnaire survey coupled with in-depth interview led among luxury and eco-luxury hotel managers to provide the primary data necessary to the determination of the practicalities of implementing sustainable actions within luxury hotels.

    Findings showed that despite an antinomy of concepts, luxury and sustainability can be compatible and practical to some extent. Four primary parameters were found to determine directly the extent of the practicality of implementing a particular system or practice: the cost, the physical settings, the efficiency and the luxury quality. The research has also revealed that other indirect factors affect these parameters, particularly the knowledge gaps from hoteliers about sustainable actions, the attitude and commitment of employees, and the expectations and support from the guests.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Civil Engineering and Surveying
    Depositing User: Jane Polwin
    Date Deposited: 01 Feb 2012 11:32
    Last Modified: 28 Jan 2015 11:52

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