Assessing HR processes at Hampshire Fire and Rescue Service and how it can be improved to support HR strategic contribution to the business

Omotayo, Monsurat O. (2008) Assessing HR processes at Hampshire Fire and Rescue Service and how it can be improved to support HR strategic contribution to the business. MSc dissertation, University of Portsmouth.

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    Hampshire Fire and Rescue Service like other public services in the UK is going through change as a result of external influences like the Government Modernisation Agenda, aging workforce, increased competition from the private sector, an increasing government legislation and regulation, globalization and technological advancement. As the service strive to achieve greater efficiencies in its operation at every level, the role of corporate human resource management policies, implemented within the wider business strategy is increasingly seen as key to developing and implementing strategic responses to these demands. This report presents the findings from analysis of HR processes and proffer recommendation on how the HR function can become functionally efficient to help achieve its strategic aims. The findings reveal that; * HR is hindered by multiple of manual, paper-based processes and transactions, such as absence management, data management, payroll which are prone to errors and time consuming to manage. * There is little devolution to line managers as HR centrally perform all the day to day operational function like absence management, leave and expense processing and data management. * There is little use of e-HR as such managers and staff do not have access to information to help in decision making as well as being able to perform simple HR activity afforded through Manager and Employee Self service. * There is information and communication breakdown between teams as communication is largely paper based which is slow and prone to errors. * Operational inefficiency of HR is affecting the way line managers are able to perform HR activities It was noted that people attitude and resistance to change, lack of adequate skills, union intervention and lack of resources which characterise public service sectors might inhibit effort of HR to transform their processes. For HR to achieve its aim of contributing to the business, it needs to improve processes and become more efficient by: * Using e-HR to enhance HR processes * Deploying Manager and Employee self service * Reduction of paper by communicating through the office intranet * Line manager involvement in HR activities to be improved through partnership and training on HR activities. * Develop the skill and competence of HR staff In the near future, consideration can be given to outsourcing some processes to enhance the capability of HR in strategic alignment with the business.

    Item Type: Dissertation
    Departments/Research Groups: Portsmouth Business School > Organisational Studies and Human Resources Management
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:14

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