The Solent area of Rok Group plc: a critical evaluation of communication and 360-degree feedback

Harding, Jonathan D. (2008) The Solent area of Rok Group plc: a critical evaluation of communication and 360-degree feedback. MSc dissertation, University of Portsmouth.

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    This report has investigated the communication issues and the performance of the Direct Labour Operative teams in the Solent area of Rok plc that resulted in the implementation of the 360-degree feedback element in the appraisal process. The research suggested that communication and 360-degree feedback can be strategically important to an organisation. The suggested hypothesis is a relationship that is interrelated and that accurate feedback is dependent on good communication. The report issues if addressed could improve performance and increase profit from more efficient projects. The suggested communication issues could be attributed to the need to build relationships and adopt active listening, suggested to be important factors in leadership and management. The recommendations to address the report issues build on the resources allocated to 360-degree feedback, they include outsourced training, national vocational qualifications, role play and project management training. Additional research to add value to this report would include recruitment procedures with respect to competency based interviews and the creation of a thorough communication plan.

    Item Type: Dissertation
    Departments/Research Groups: Portsmouth Business School > Organisational Studies and Human Resources Management
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:14

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