A critical evaluation of the effectiveness of selection techniques at WCI Consulting Ltd

Massingham, Lisa (2008) A critical evaluation of the effectiveness of selection techniques at WCI Consulting Ltd. MSc dissertation, University of Portsmouth.

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    Abstract

    This report critically evaluates the effectiveness of selection techniques used at WCI Consulting Ltd (WCI) and determines whether there is a link between selection and retention. People represent a major part of an organisation's intangible assets; their collective skills, knowledge and experience have become the ultimate predictor of an organisation's future performance. As a professional services company it is vital for WCI to recruit the best people and evidence shows that objective assessment will help to reduce the costs of hiring and training, retain good staff and reduce the risk of exposure by ensuring good people decisions are made. Both interviewer subjectivity and lack of a criterion based approach have proven the employment interview to have negligible prediction of job performance. In today's competitive market it is imperative that the right decision is made when appointing staff, as mistakes can be costly to an organisation both in time and money. This report highlights alternative selection methods focussing on those appropriate to the business and recommends a blend of improvements to existing techniques along with the possible introduction of psychometric testing to add-value to the existing selection process. Academic literature suggests there is a strong link between selection and retention and in order to validate this report it is also recommended that a continuous learning approach is adopted by monitoring future leaver data against improvements made in order to determine any resulting decrease in labour turnover.

    Item Type: Dissertation
    Departments/Research Groups: Portsmouth Business School > Organisational Studies and Human Resources Management
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:14
    URI: http://eprints.port.ac.uk/id/eprint/582

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