A victim's perspective: has confidence in Hampshire Constabulary improved since Operation Kensington came into effect?

Linehan, Anna (2008) A victim's perspective: has confidence in Hampshire Constabulary improved since Operation Kensington came into effect? BSc dissertation, University of Portsmouth.

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    Abstract

    This research examines the implications and impact of Operation Kensington, the initiative introduced into Southern Co-operative stores in Portsmouth by Hampshire Constabulary. Through an analysis of primary research, consisting of qualitative interviews undertaken in a case study store, the relations of the police and potential victims/staff within the store are assessed with a specific focus on staff confidence levels. The research also considers the extent to which Operation Kensington meets the needs of victims. Finally the research highlights areas for further development and improvement in order to extend the initiative further. As a result of the research undertaken, there is evidence that the victim/staff opinions of Hampshire Constabulary have improved considerably, although areas to further develop include police communication and feedback of information to the store staff. This issue was emphasised throughout the primary research as well as the literature. The lack of feedback from the police concerning offenders and their cases has decreased direct face to face contact with the store staff. Recognition that all retail and business crimes can have a potential victim is considered essential within the research. Overall Operation Kensington has justifiable objectives and has clearly improved the police detection rates of shoplifting within Co-op stores. The research emphasises that to develop the project, regular evaluations and feedback between the agencies principally must continue.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > School of Social, Historical and Literary Studies
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:48
    Last Modified: 28 Jan 2015 11:14
    URI: http://eprints.port.ac.uk/id/eprint/508

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