Relational work in synchronous text-based CMC of virtual teams

Darics, Erika (2010) Relational work in synchronous text-based CMC of virtual teams. In: Taiwo, R., ed. Handbook of research on discourse behavior and digital communication: language structures and social interaction:. IGI Global, Hershey, PA, pp. 830-851. ISBN 1615207732

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Based on close examinations of instant message (IM) interactions, this chapter argues that an interactional sociolinguistic approach to computer-mediated language use could provide explanations for phenomena that previously could not be accounted for in computer-mediated discourse analysis (CMDA). Drawing on the theoretical framework of relational work (Locher, 2006), the analysis focuses on non-task oriented talk and its function in forming and establishing communication norms in the team, as well as micro-level phenomena, such as hesitation, backchannel signals and emoticons. The conclusions of this preliminary research suggest that the linguistic strategies used for substituting audio-visual signals are strategically used in discursive functions and have an important role in relational work.

Item Type: Book Section
Subjects: Languages and Area Studies
Departments/Research Groups: Faculty of Humanities and Social Sciences > School of Languages and Area Studies
Faculty of Humanities and Social Sciences > Centre for European and International Studies Research
Depositing User: Piers McEwan
Date Deposited: 23 Jun 2011 16:59
Last Modified: 23 May 2016 01:04

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