IS failures

Jacob, Andrew (2006) IS failures. BSc dissertation, University of Portsmouth.

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    Within the UK, millions of pounds are wasted each year on failed Information System (IS) projects. An IS is deemed to have failed if it is not delivered on time, is over budget, fails to meet the expectations of users or is of questionable quality. This paper has suggested and argues that IS failure is due to development methods, predominantly focusing on a structured framework which centres on the analyst's technical viewpoint, while neglecting the social or organisational elements that surround the intended system of interest. The paper has proposed that IS development (ISD) needs to encompass the whole system and the relationship between the environment and the organisation that it is confined within. Therefore it is suggested that there is a link between userparticipation and system success. Through users leading the design or simply consulted through the design process the developers are able to take into account the social interactions of an IS and focus less on the technical aspects. Such alternative methods are proposed, such as Client-Led Design and Multiview, which try to hand over control to the client rather the system developer. This lack of client control is argued to be a contributing factor to IS failure. Case material is presented to identify the key IS design considerations and the need for a more flexible approach when choosing the main parts of an ISD methodology.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Computing
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:47
    Last Modified: 28 Jan 2015 11:13

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