When rape victims need help, who listens?: a critical examination of the feedback from victims' experiences of a Sexual Assault Referral Centre (SARC)

Crookes, Poppy (2016) When rape victims need help, who listens?: a critical examination of the feedback from victims' experiences of a Sexual Assault Referral Centre (SARC). BSc dissertation, University of Portsmouth.

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    Abstract

    This dissertation draws on literature surrounding the history of the treatment of rape victims and the services that have become progressively available to victims of rape. The focus is on Sexual Assault Referral Centres (SARCs) which developed throughout the 2000s. There are currently 37 SARCs covering England and Wales, however this research focusses on just one SARC (herein referred to as "the SARC"), which is based in the South of England and remains anonymous throughout this report. The overall aim of this research is to ascertain if clients are satisfied with the service that the SARC offers, and to consider if the SARC is meeting the needs of all rape victims.
    Response rates to the SARC's feedback questionnaire are examined, as well the methods used to carry this out. It is established that the response rate to this feedback is low, although the SARC are using the most a1ppropriate method of data collection; the response rate is deemed low due to the nature of the service. Further to this, referral routes to the SARC are closely examined, finding that the Police is the dominant referral route, it is therefore considered that the service may not be reaching those who do not
    wish to contact the police.
    Primary research, following the structure of Action Research and an evaluation, uses semi-structured interviews with the SARC staff to explore the process of collecting feedback from victims. Thematic analysis has produced four main themes: teamwork; the value of feedback; the difficulty in obtaining feedback; and the lack of counselling available for the SARC to refer victims to. The themes are critically examined in relation to current research and recommendations are made where necessary.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Jane Polwin
    Date Deposited: 19 Oct 2016 14:05
    Last Modified: 19 Oct 2016 14:05
    URI: http://eprints.port.ac.uk/id/eprint/22402

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