Domestic abuse: the critical call

Bishop, Samantha (2015) Domestic abuse: the critical call. MSc dissertation, University of Portsmouth.

[img] PDF
Restricted to Registered users only

Download (692kB)


    The overall aim of this research was to establish how effective current call handling approach is at gathering information/evidence in domestic abuse incidents. The research also aimed to critically examine current call handling practice against the principles of the cognitive interview technique to ascertain whether the information gathered by the call handler assisted in the investigation and improved the quality of information elicited.
    This research included the examination of 30 initial calls for assistance in domestic abuse incidents from victims, witnesses and offenders; and a subsequent examination of 14 incident logs and crime records relating to those initial calls. The units of information from each source were recorded onto a spreadsheet and analysed.
    It was found that victims were the key source of the initial call for assistance. However, 57% of the callers were male, higher than the 26% of males that are reported to experience domestic abuse (Women’s aid, 2009). The total quantity and accuracy of information recorded about the incident captured in the incident log and crime record compared to the quantity of information given in the initial call moved during the investigation process. The research demonstrated that new information was gained and other information either lost or altered. It was also found that the initial calls predominately consisted of specific closed questions and yes/no questions; they also included examples of leading, misleading, forced choice and multiple questions.
    It was concluded that further examination of the initial calls for assistance in domestic abuse to include datasets from a number host organisations is required. This would further establish to what extent post event questioning by call handlers impacts upon the quality and quantity of information provided by callers (victims and witnesses) and provide the foundation to design a “tell everything” approach to the call handling process for domestic abuse incidents.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Jane Polwin
    Date Deposited: 18 Mar 2016 14:22
    Last Modified: 18 Mar 2016 14:22

    Actions (login required)

    View Item

    Document Downloads

    More statistics for this item...