Constructing meaningful metrics for the Corporate Security Department functioning across a multi-national environment

Burns, Will (2015) Constructing meaningful metrics for the Corporate Security Department functioning across a multi-national environment. MSc dissertation, University of Portsmouth.

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    Since the terrorist attacks on the World Trade Centre on 11th September 2001 and the growth in global communications the expectations of and demands on corporate security departments have grown exponentially. At the same time the global recession has hit and there is expectation from an executive level that all departments in a company contribute to profitability and are able to justify cost and daily work. Security has traditionally been thought of as unquantifiable and a necessary overhead. These times are changing, corporate security is professionalising and becoming more business orientated. The effective use of security metrics is essential to allow senior security officers to quantify what they do in financial terms, show a return on investment, assess how effective the department is and to set Key Performance Indicators for the future.
    The main aim of this research is to assess whether it is possible to create generic metrics that a security professional working in a multi national corporate security department could use to build a security metrics programme. This secondary aim of this research is to provide such a security professional with a basic understanding of security metrics and knowledge to help generate effective metrics from this document.
    The dissertation is formed of five chapters. The first chapter will introduce the subject of security metrics in context of the new demands on security departments. Chapter Two is a Literature Review that identified there is limited literature available for a corporate security manager with regard the practical implementation of security metrics. Chapter Three details the chosen research method which was a qualitative approach carrying out eight semi-structured interviews and why this was chosen. Chapter Four details the findings of the interviews which is that security managers in large corporations are using metrics, there is an expectation that they do from senior level who take note of what the CSO says. Chapter Five presents a summary of the research findings with recommendations for further areas of research too.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Jane Polwin
    Date Deposited: 22 Feb 2016 12:26
    Last Modified: 22 Feb 2016 12:26

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