Enhanced user experience in large venues using RFID Tags

Detsis, Charalampos (2015) Enhanced user experience in large venues using RFID Tags. BSc dissertation, University of Portsmouth.

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    Abstract

    Large venues like airports and stadiums are naturally overly crowded. Even though such venues take extensive measures to improve the level of comfort and security, the customers’ experience is not always positive. Attendants can often feel disoriented and overwhelmed which leads to confusion and increases waiting times as well as delays. In order to improve the customer experience, this project proposes a solution of implementing passive, unobtrusive RFID tags which will relay the location of the user in the venue to a central server. Then, using Push notifications sent on their smartphones, the users will be able to explore the area around them and receive personalized directions to their destination inside the venue. Additionally, by carrying an RFID tag, security personnel will be able to conduct screening faster thus reducing the long wait times in queues. Ultimately, the outcome of this project will be a far more reliable and efficient crowd management solution.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Computing
    Depositing User: Jane Polwin
    Date Deposited: 03 Dec 2015 14:51
    Last Modified: 03 Dec 2015 14:51
    URI: http://eprints.port.ac.uk/id/eprint/19059

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