Consumer acceptance of biometric technology within the UK national ID card scheme

Faulkner, Patrick (2005) Consumer acceptance of biometric technology within the UK national ID card scheme. MBA dissertation, University of Portsmouth.

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    The potential scale of financial investment linked with central governments' perceived low success rate on major IT projects has focused public attention on the proposed UK ID card scheme. The use of chip technology within bankcards is now common, and for many of the public a routine activity. However, the ID card introduces methods of biometric identification, such as fingerprint and iris scan, to the UK public for the first time. Since the 1980s technology acceptance models have been proposed, tested and refined towards more complex and unified models with relatively high explanatory powers. Many competing models of technology acceptance exist with different antecedents, and constructs. This research reviews existing literature pertaining to user acceptance of technology, and how extant theory maybe linked to biometric acceptance. Technology acceptance models have been widely researched within IT and technology environments, but not previously focused upon biometric technology. This research specifically investigates the acceptance of biometric technologies within the context of national ID cards within the UK. The research is achieved through data collected via self-completion questionnaires. By investigating perceived ease of use, and perceived usefulness as two basic constructs of TAM within sample groups, and utilising a comparative approach between a biometric experienced sample population (n= 106) that occupationally utilises biometric technology, and the general public as a biometric inexperienced sample population (n= 107). The research aims to find what concepts of TAM are important to biometric acceptance, and investigate if the moderator of gender has any influence upon the technology acceptance model. In general the results show high levels of support for the grounded models of user technology acceptance within the national ID card environment. The experience construct has been demonstrated to have high impact on both perceived ease of use, and perceived usefulness in the acceptance of biometric technology. Previous TAM theory predicts gender as a moderating factor, but this research does not support gender has any effect on the acceptance of biometric technology.

    Item Type: Dissertation
    Departments/Research Groups: Portsmouth Business School > Operations and Systems Management
    Depositing User: Jane Polwin
    Date Deposited: 20 Jan 2011 12:47
    Last Modified: 28 Jan 2015 11:13

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