Have DWP fraud investigators become any more effective at using the P.E.A.C.E. interviewing model in interviews under caution (IUC) and what impact might proposed changes to IUC training have?: perspectives from investigators, managers and trainers

Humby, Victoria (2015) Have DWP fraud investigators become any more effective at using the P.E.A.C.E. interviewing model in interviews under caution (IUC) and what impact might proposed changes to IUC training have?: perspectives from investigators, managers and trainers. BSc dissertation, University of Portsmouth.

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    Abstract

    In 1992 ACPO and the Home Office introduced seven principles for investigative interviewing in an attempt to overcome the mediocre interviewing skills of the police, brought to public attention by the introduction of mandatory audio recording for suspect interviews through PACE 1984. The requirement to audio record suspect interviews did not apply solely to the police but also to other government agencies conducting suspect interviews. Having the greatest number of fraud investigators of any government agency, the practices of DWP fraud investigators soon came under scrutiny and like their police counterparts were found wanting.
    The current small scale survey looked at questionnaire responses from DWP investigators, managers and interviews with trainers in respect of the PEACE interviewing model in an attempt to establish if there had been any improvements. It also considered various, potential future training methods to ascertain if they would have any impact on DWP formal interviews. The results showed that although the PEACE model had been adopted by DWP investigators in essence, the actuality remained that not all elements of it were used and there has remained a lack of detailed understanding as to the purpose of the PEACE model; admissions and target attainment have remained priorities. In particular there was limited performance evaluation conducted in the field and more research in this area is desirable.
    The uncertainty of future training means this study could not produce a definitive review of DWP investigative interviewing training; however concerns were noted over the possible use of e-learning and mentoring techniques. Once the changes in training are known, future research could be undertaken to determine whether the changes have improved DWP investigators’ use of investigative interviewing techniques.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Beth Atkins
    Date Deposited: 30 Jun 2015 12:21
    Last Modified: 30 Jun 2015 12:21
    URI: http://eprints.port.ac.uk/id/eprint/17510

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