Does management of workplace violence within the National Health Service match best practice?

Boyce, Andrew (2013) Does management of workplace violence within the National Health Service match best practice? BSc dissertation, University of Portsmouth.

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    Abstract

    In 2004, as part of the United Kingdom Government drive to tackle workplace violence in the National Health Service, the NHS Counter Fraud and Security Management Service, introduced Conflict Resolution Training to be delivered to all front line NHS Staff, along with a refresher course. Although the CFSMS stated the courses would be kept updated by current research and claimed them to be successful, to date the CFSMS have not provided any data to reinforce their claim with empirical evidence and the training courses remain unchanged.
    This study focuses on identifying best practice for managing workplace violence by conducting a structured worldwide literature review of academic research into the subject and analysing whether it has been applied to the training provided by NHS Protect. The study concludes that, critically, while NHS Protect can claim to be advanced in terms of the types of specific training offered, it cannot provide any evidence to substantiate that best practice is being used in CRT due to a lack of structured course evaluation.
    Furthermore, for NHS Protect to be in a position to offer training incorporating best practice, robust evaluation of the courses must be carried out in order to establish the training effectiveness to manage workplace violence. Additionally, there is a strong case for universal empirical research into training evaluation and effectiveness under a common definition of workplace violence to identify best practice from all industry sectors around the world.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Beth Atkins
    Date Deposited: 06 Mar 2015 14:39
    Last Modified: 06 Mar 2015 14:39
    URI: http://eprints.port.ac.uk/id/eprint/16873

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