Is effective communication and information management being achieved in the coordination of major emergency management incidents and is An Garda Síochána playing its part?

Ryan, Seamus (2014) Is effective communication and information management being achieved in the coordination of major emergency management incidents and is An Garda Síochána playing its part? MSc dissertation, University of Portsmouth.

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    Abstract

    When any Major Emergency is declared, there will be a demand for up to date and reliable information but this demand may exceed its availability to decision makers. Those people who are required to manage emergencies therefore often are required to make crucial decisions rapidly and with limited information. Therefore, the quality of the information is often a critical success factor.
    A planned and tactical approach to the management of communication and information can greatly assist the on-site co-ordinator and the Controllers of Operations. The primary objective of protecting life and the minimisation of distress should guide personnel from all services in resolving potential conflicts.
    The aim of this study is to consider the effectiveness of communication management during a Major Emergency and in particular the utilisation of the Information Management System as a coordination tool. The dissertation set out to discover the best practices for effective communication management for Major Emergencies and used a mixed method approach to tackle the question.
    The outcome of the research indicates that the Principal Response Agencies (PRA) are generally achieving effective and coordinated communication in the Pre-Crisis/ Preparation phase but weaknesses are evident in ensuring that all personnel are properly instructed and resourced to respond effectively. There appears to be a lack of understanding within the PRAs as to the means of achieving effective coordination. An improved training and exercise system, focussing on both a tactical and strategic response, would greatly enable the PRAs and not least An Garda Síochána (AGS) in managing Major Emergencies in a more efficient and effective manner.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Beth Atkins
    Date Deposited: 06 Feb 2015 10:39
    Last Modified: 06 Feb 2015 10:39
    URI: http://eprints.port.ac.uk/id/eprint/16705

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