Effective communication and relationships in construction projects

Mumford, Leonie (2013) Effective communication and relationships in construction projects. MEng dissertation, University of Portsmouth.

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    Abstract

    The aim of this research was to investigate the best practice to achieve effective communicationin the construction industry and to explore the influence of human relationships on communication.

    Methodology: Questionnaires were distributed to professionals in a client organisation company. These questionnaires were designed to identify the conditions needed for effective communication by gathering information about current communication practices used in industry and the impact of relationships on these procedures.

    The Outcome: It was found that although people have communication method preferences, their choice is affected by the proximity between them and their correspondent, the number of correspondents they need to communicate with simultaneously and their correspondent's availability. This research also found that the relationships between people affect their communication. People with good relationships tend to communicate more effectively than those with bad relationships. The best practice to facilitate effective communication was found to be having the people who are working on the same project to be in close proximity to each other and to encourage relations between them.

    Limitations: Although this research has discovered evidence of relationship quality affecting communication, the sample used to gather data was quite small and not every type of person who would be involved in construction projects has taken part. In order to establish the true effect of relationships on communication a much larger investigation would be required which had a representation of every type of people group

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Civil Engineering and Surveying
    Depositing User: Jane Polwin
    Date Deposited: 11 Feb 2014 14:42
    Last Modified: 28 Jan 2015 12:33
    URI: http://eprints.port.ac.uk/id/eprint/14293

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