An examination of the role of emotional intelligence in modern social work practice

Harvey, Kaylee (2013) An examination of the role of emotional intelligence in modern social work practice. MSc dissertation, University of Portsmouth.

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    The aim of this dissertation is to examine the links between social work and the paradigm of emotional intelligence and, specifically, how this contributes to the way in which social workers communicate with service users. It begins with a brief overview of current discourse surrounding communication within the social work profession, followed by a broad overview of emotional intelligence and how this construct has developed over recent decades. It then examines the merits and validity of this construct, along with its limitations and the criticisms it has garnered. After reviewing the main features of emotional intelligence the paper will explore the relationship between these key components and the role of social work in establishing relationships with service users through empathic communication, and effecting change.
    This exploration of emotional intelligence and its role in social work exists within a broader debate around the direction of modern social work practice, and the challenges identified by Munro surrounding the relationship between social workers and service users, and the focus on bureaucratic procedures which threatens it. Through this exploration, the question of whether emotional intelligence instruction has a place within social work training is considered in depth.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Science > School of Health Sciences and Social Work
    Depositing User: Jane Polwin
    Date Deposited: 21 Oct 2013 13:43
    Last Modified: 28 Jan 2015 12:30

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