ITIL: beneficial or not to a UK IT department

Slade, Tom (2013) ITIL: beneficial or not to a UK IT department. BSc dissertation, University of Portsmouth.

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    Abstract

    The IT world is constantly developing and changing. Organisations are always looking to find new ways in order to ensure that their IT functions operate at an optimal level and provide the services that are expected of them. Managing the IT services of an organisation is critical and can make or break an organisation with the emphasis placed on technology in this day and age. ITIL is known in the IT world as the best practice framework for IT service management. This project looks to understand if organisations are finding implementing ITIL beneficial or not and analyse the opinions of IT professionals on the ITIL framework.

    The project identifies that there are several key benefits to implementing ITIL and that the levels of adoption by IT organisations is increasing year on year. However this project has also found that there are several considerations to take into place before implementing the framework.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Technology > School of Computing
    Depositing User: Alice Bentley
    Date Deposited: 15 Aug 2013 14:58
    Last Modified: 28 Jan 2015 12:27
    URI: http://eprints.port.ac.uk/id/eprint/12801

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