What are the factors affecting the Black and Minority Ethnic community’s satisfaction with policing in Hounslow?

Holland, William (2012) What are the factors affecting the Black and Minority Ethnic community’s satisfaction with policing in Hounslow? MSc dissertation, University of Portsmouth.

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    Abstract

    The purpose of this study is to understand ‘What are the factors affecting the Black Minority and Ethnic (BME) community’s satisfaction with policing in Hounslow’. The aims are to evaluate the satisfaction levels of the BME community in the police service and to what extent it is linked to their perception, experiences or historical socio-economic reasons in the police service. The objectives are to provide a background to how the public’s satisfaction is measured in the police service and to evaluate any contributing factors to the causes of the persistent lower levels of satisfaction in the police service by members of the BME community.
    The study will look into how significant historic events, such as the Brixton Riots and the murder of Stephen Lawrence have led to changes in policing of the BME community. The reviews and inquiries of these incidents have made recommendations how satisfaction and confidence in the police service can be improved within the BME community by internal and external scrutiny by independent agencies and the community.
    The focus of the report is to understand how the public’s satisfaction is measured in the Metropolitan Police Service and what factors have the most influence on the public’s satisfaction.
    The primary data was collected by a qualitative research method to enable obtaining the numerical data to demonstrate the relationship between existing theories from secondary data and the research conducted. This will be in the form of a self-administered questionnaire that will be distributed to young people in Hounslow with the assistance of Hounslow Early Intervention Service to maintain ethical principles and anonymity of participants.
    The research revealed that there does not appear to be a direct correlation between race and ethnicity and the public’s attitudes toward police. It is apparent that how police treat the public has a bigger impact on the public’s satisfaction than demographic factors’, proving it is not the quantity of contact with the police but the quality of the encounter. Therefore, it is essential that the police are open and transparent to maintain the public’s confidence and satisfaction. This will be conducted by ensuring high standards and values through the training of officers, supervision and maintaining ethical policing by constant monitoring by internal police processes and externally by independent agencies and the community.

    Item Type: Dissertation
    Departments/Research Groups: Faculty of Humanities and Social Sciences > Institute of Criminal Justice Studies
    Depositing User: Jane Polwin
    Date Deposited: 26 Feb 2013 11:32
    Last Modified: 28 Jan 2015 12:16
    URI: http://eprints.port.ac.uk/id/eprint/10663

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